Operational Transformation Assistant (OTA) – Avonmouth

Reports to: Operational Transformation Manager

Type of position: Full-time

Hours: 40 Hours Per Week

Main Responsibilities:

• Manage email enquires and general system support tickets raised in a timely and efficient manner, forwarding and following up as required
• Assist with system solutions, rolling out of solutions and discussions with relevant parties.
• Completing testing and creating document records for the system provider.
• Arranging installations of solutions across departments and providing necessary training when required.
• Working as a project lead during system changes
• All admin surrounding projects
• Maintain the employee record file to capture all new users, leavers and authorisation limits within the system, adhering to company processes at all times
• Collaborate with other internal departments to ensure all data is always up to date and all changes are notified
• Build and maintain relationships between the Operations Transformation department and other internal departments and stakeholders
• Manage relationship with external system suppliers to include updates and training organisation
• Arranging and booking internal training of staff to include site visits and liaising with the appropriate stakeholders to arrange travel
• Maintaining staff training matrix and assisting with staff inductions
• Maintain and develop Molson specific user guides for the system to include key users for all developments and processes
• General Operations Transformations administration and data entry
• Monitoring and rollout specific Power BI reports

Work experience requirements:

• Experience of use of ERP systems
• Strong IT skills Excellent communication skills across all levels of business
• Ability to thrive and succeed in a busy, ever-changing environment
• Excellent level of attention to detail and conscientiousness
• Ability to multitask and prioritise own tasks as required
• Proficient in the use of Microsoft Office Suite and video conferencing tools

Education Requirements:

• Good general level of Education including English, Maths and IT.

Any other details:

• The successful candidate may be required to travel up to two days per week, occasionally requiring overnight stays
• Driving Licence required

Email us your CV on: [email protected]

or call us on: 01179 820 123