Assistant Field Service Controller – Bristol & Stone

Reports to: Field Service Controller

Type of position: Full-time

Hours: 41 Hours Per Week plus Overtime – To include 1 Saturday Morning per month

Main Responsibilities:

• Assisting the service department manager with, booking/ raising jobs onto the in-house system.
• Communicating with customers when engineers will be attending sites
• Organising third party repairs (engine support and hose repairs)
• Raising purchase orders for third parties and GRN/ cost to applicable jobs
• building and preparing quotations for customer repairs
• Organising and planning engineers’ schedules for routine maintenance and breakdowns on machinery
• Working with the parts team to ensure parts are available for engineers to attend site
• Sourcing OEM parts for repairs/ service orders/ quotations
• Raising help desk tickets on OEM support platforms
• Keeping customers always updated and informed
• All other ad-hoc duties

Additional Responsibilities:

• Good communication with customers and other staff.
• Adhering to Health and Safety protocol at all times.

Work experience requirements:

• Strong administration background in Plant or similar industries. Transport and/or hire desk experience preferred
• Ability to thrive in a busy, ever changing environment
• Good level of attention to detail and conscientiousness
• Ability to multi task
• Mathematically competent with good IT skills
• Confident and clear telephone manner

Education Requirements:

• Good general level of Education including English, Maths and IT.

Email us your CV on: [email protected]

or call us on: 01179 820 123