September 1, 2021

Operational Transformation Assistant (OTA) – Avonmouth

Reports to: Operational Transformation Manager

Type of position: Full-time

Hours: 40 Hours Per Week

Main Responsibilities:

  • Manage email enquires and general system support tickets raised in a timely and efficient manner, forwarding and following up as required
  • Assist with system solutions, rolling out of solutions and discussions with relevant parties.
  • Completing testing and creating document records for the system provider.
  • Arranging installations of solutions across departments and providing necessary training when required.
  • Working as a project lead during system changes
  • All admin surrounding projects
  • Maintain the employee record file to capture all new users, leavers and authorisation limits within the system, adhering to company processes at all times
  • Collaborate with other internal departments to ensure all data is always up to date and all changes are notified
  • Build and maintain relationships between the Operations Transformation department and other internal departments and stakeholders
  • Manage relationship with external system suppliers to include updates and training organisation
  • Arranging and booking internal training of staff to include site visits and liaising with the appropriate stakeholders to arrange travel
  • Maintaining staff training matrix and assisting with staff inductions
  • Maintain and develop Molson specific user guides for the system to include key users for all developments and processes
  • General Operations Transformations administration and data entry
  • Monitoring and rollout specific Power BI reports

Work experience requirements:

  • Experience of use of ERP systems
  • Strong IT skills Excellent communication skills across all levels of business
  • Ability to thrive and succeed in a busy, ever-changing environment
  • Excellent level of attention to detail and conscientiousness
  • Ability to multitask and prioritise own tasks as required
  • Proficient in the use of Microsoft Office Suite and video conferencing tools

Education Requirements:

  • Good general level of Education including English, Maths and IT.

Any other details:

  • The successful candidate may be required to travel up to two days per week, occasionally requiring overnight stays
  • Driving Licence required

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or call us on: 01179 820 123