October 22, 2020

Machine Registrations & Telematics Manager

Reports to: Sales Operation Manager

Type of position: Full-time

Hours: 40 Hours Per Week

Main Responsibilities:

  • Liaise with sales reps and customers to ensure manufacturer paperwork has been completed / submitted in a timely manner.
  • Management of the equipment registrations with a wide range of Plant & Waste machinery OEM’s.
  • This includes machinery, attachment & engine registrations, on the Molson in-house platform and liaising with OEM’s (through OEM portals) 
  • Creating and maintaining customer telematics accounts with the OEM (through the OEM portals)
  • Compilation & distribution of equipment document packs, ensuring that Certificates of Conformity and equipment compliance documents are scanned within the in-house platform, and copies are sent to the customers with all manuals.
  • The main point of contact for telematics user queries, from internal departments (Equipment, Rental, Service, Parts etc.), and taking queries from customer’s – resolving any issues and providing data reports when required.
  • Support the customer through the basic set up and use of the telematics platforms
  • Manage customer’s allocations on machines, and cleansing customer’s telematics accounts on a regular basis.
  • Pricing of extended warranty through OEM price lists & external warranty providers, control the purchasing of extended warranty, ensuring that Sold equipment has the correct level of warranty cover
  • Support internal process changes from a range of workshop prep teams spread across multiple sites, to ensure machine registration paperwork and documents are completed and returned in a timely manner.
  • Ensure all data entry requirements are completed on our Molson in-house platform

Additional Responsibilities:

  • Care of company vehicle and reporting of defects.
  • Good communication with customers and other staff.
  • Adhering to Health and Safety protocol at all times.

Work experience requirements:

  • Strong Administration background in Plant or similar industries preferred but not essential
  • Ability to thrive and succeed in a busy, ever-changing environment
  • Excellent level of attention to detail and conscientiousness
  • Ability to multitask and prioritise own tasks as required
  • Proficient in the use of Microsoft Office Suite and video conferencing tools
  • Confident and clear telephone manner

Education Requirements:

  • Good general level of Education including English, Maths and IT.

Any other details:

  • Full training will be provided

Email us your CV on: hr@molsongroup.co.uk

or call us on: 01179 820 123